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We're Hiring: Autonomous Vehicle (AV) Operations Manager

Updated: Apr 19


Job Posting: Autonomous Vehicle (AV) Operations Manager


AutoGuardian By SmartCone is expanding our operations and are looking for highly motivated, enthusiastic professionals to take a front seat in paving the way for Intelligent Mobility to create healthier, happier, sustainable cities. The Autonomous Vehicle (AV) Operations Manager will oversee the day-to-day operations of AutoGuardian’s autonomous shuttle deployments and is accountable for oversight and execution of Standard Operating Procedures to include incident management policies. Candidates will serve as Autonomous Shuttle and Intelligent Infrastructure subject matter experts, manage the operational team, and be able to visually inspect tools, AV vehicles, equipment, and/or infrastructure related to the deployment. Additional responsibilities include autonomous shuttle operations in the event a Safety Attendant does not report for duty.


About You

  • Tech-savvy and have a good understanding of the role of new technology in the transportation space

  • Acute attention to detail and process implementation.

  • Ability to oversee a team in potentially high stress environments with a calm, professional demeanour

  • You are responsible, reliable and detail oriented.

  • You are able to work independently

  • Strong Interpersonal skills with the ability to manage/diffuse difficult situations

  • You are flexible and willing to work on call for different shifts including weekends and holidays

  • You live in GTA

Essential Job Functions:

  • Manage and oversee operations of AutoGuardian’s autonomous fleet

  • Serve as the point of contact for any operational issues including the incident management process

  • Provide clear, effective, and meaningful communication to all appropriate levels of leadership and stakeholders through the Incident Management process

  • Support shift and on-call schedules

  • Implement software upgrades and coordinate with vendor support as needed

  • Educate field operations team on troubleshooting techniques

  • Responsible for operational integrity of multiple autonomous vehicles.

  • Training and supervision of On Board Safety Attendants.

  • Communicate with passengers onboard our shuttles to serve as an ambassador of the AV technology and infrastructure to include the route served

  • Confidence operating equipment with a joystick or video game controller

  • Quick study with the ability to understand, and keep current on, operational requirements of the autonomous shuttle

  • Perform/Validate vehicle inspections pre- and post- shift to ensure the safety of daily operations

  • Track, report, and troubleshoot shuttle performance

  • Monitoring the driving environment via object and event detection, recognition, classification, and response preparation

  • Object and event response execution

  • Ensure the readiness and cleanliness of vehicles, equipment, and the workplace

  • Develop new project opportunities with the CEO, work in and manage projects prior to on site trials

  • Canada and US travel to project locations

Required Qualifications:

  • Bachelor or Masters degrees in engineering or other STEM fields

  • 4-6 years of experience in a technical field or within an IT customer support role (preferred)

  • Working experience in autonomous vehicle, automotive, or transit industries (preferred)

  • Team management experience

  • Project Management experience

  • Incident response management (preferred)

  • Home office setting with occasional trips to Ottawa office

  • Must have a clean driving record (no moving violations or at-fault accidents in the last 3 years) with current ON driver's license (minimum 5 years’ experience)

  • Ability to stand for long periods to perform essential job functions

  • Must pass OEM specific AV operator training and certification (estimated 60-80 hours online/in person)

  • Proficiency in computer software application like Google doc & MS Office Suite

  • Effective verbal communication skills in front of small groups

  • Professional appearance and a great attitude

  • Accountability, with the extensive training provided, we rely on our team to show up to work every day as replacements are limited.

  • Must regularly lift and carry small packages around 10 lbs.

  • May occasionally lift and carry boxes of supplies and/or equipment weighing up to 50 pounds.


If you are a fit, please email a cover letter and resume to info@autoguardian.ca. Please note this position does require in person work in the GTA region so individuals must live in/near the GTA.